Bitdefender, a cybersecurity leader, is seeking a Customer Success Manager to join the Global Customer Success Team supporting the Enterprise segment. The CSM acts as a trusted advisor to customers, focusing on retention, adoption, satisfaction, and long-term success. Responsibilities include guiding customers through onboarding and ongoing engagement, monitoring health indicators and product adoption, coordinating onboarding sessions, Executive Business Reviews (EBRs), and cross-functional collaboration with Sales, Support, Professional Services, MDR/SOC Operations, Product Management, and Engineering. The role requires 3–5 years in customer-facing roles within software, SaaS, or cybersecurity, and excellent communication in Italian and English (Spanish a plus). The CSM should build trusted relationships, identify risks, drive mitigation plans with internal teams, and provide customer insights to improve retention and value realization. The candidate should be well organized, proactive, and comfortable working in a fast-paced cybersecurity environment. Experience with CRM tools and familiarity with MDR/XDR, cloud technologies, and security operations is a plus.

Bitdefender, a cybersecurity leader, is seeking a Customer Success Manager to join the Global Customer Success Team supporting the Enterprise segment. The CSM acts as a trusted advisor to customers, focusing on retention, adoption, satisfaction, and long-term success. Responsibilities include guiding customers through onboarding and ongoing engagement, monitoring health indicators and product adoption, coordinating onboarding sessions, Executive Business Reviews (EBRs), and cross-functional collaboration with Sales, Support, Professional Services, MDR/SOC Operations, Product Management, and Engineering. The role requires 3–5 years in customer-facing roles within software, SaaS, or cybersecurity, and excellent communication in Italian and English (Spanish a plus). The CSM should build trusted relationships, identify risks, drive mitigation plans with internal teams, and provide customer insights to improve retention and value realization. The candidate should be well organized, proactive, and comfortable working in a fast-paced cybersecurity environment. Experience with CRM tools and familiarity with MDR/XDR, cloud technologies, and security operations is a plus.