Cyberint, a market leader in External Risk Management and recently acquired by Check Point Software Technologies, is seeking a Customer Success Team Lead to strengthen the Customer Success organization. The role manages a team of Customer Success Managers across the Americas, overseeing the full customer lifecycle—from onboarding and education to product adoption, expansion, and renewals. You will act as the primary liaison for clients across the Americas, ensuring maximum satisfaction and value realization, champion customers' interests to influence product direction, and lead customer engagement initiatives. You will foster enduring client relationships and drive internal process improvements based on customer feedback. Qualifications include a minimum of six years in a customer-centric, B2B environment; at least four years as a Customer Success Manager or equivalent; two years of team leadership experience; a Bachelor's degree in Engineering or a related discipline; prior experience in account management or commercial roles; proven cybersecurity, intelligence, WEBINT, or collaboration with attack teams is a plus; bilingual Spanish is advantageous; and you must be eligible to work in the United States without employer sponsorship now or in the future. Remote OK; based in Irving, Texas, United States.
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Cyberint, a market leader in External Risk Management and recently acquired by Check Point Software Technologies, is seeking a Customer Success Team Lead to strengthen the Customer Success organization. The role manages a team of Customer Success Managers across the Americas, overseeing the full customer lifecycle—from onboarding and education to product adoption, expansion, and renewals. You will act as the primary liaison for clients across the Americas, ensuring maximum satisfaction and value realization, champion customers' interests to influence product direction, and lead customer engagement initiatives. You will foster enduring client relationships and drive internal process improvements based on customer feedback. Qualifications include a minimum of six years in a customer-centric, B2B environment; at least four years as a Customer Success Manager or equivalent; two years of team leadership experience; a Bachelor's degree in Engineering or a related discipline; prior experience in account management or commercial roles; proven cybersecurity, intelligence, WEBINT, or collaboration with attack teams is a plus; bilingual Spanish is advantageous; and you must be eligible to work in the United States without employer sponsorship now or in the future. Remote OK; based in Irving, Texas, United States.
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Based on: Customer Success Team Lead - ERM (Americas)
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