Honeywell is seeking a Customer Success Manager (m/f/d) to join our team in Bucharest, Romania. In this role you will be the primary point of contact for Honeywell’s cyber customers and will collaborate with Cyber Support, R&D, Product, and Sales teams to align the organization’s offerings with customer needs.

This is a hybrid position: three days in the office and two days working from home.

Key responsibilities: - Act as the main liaison for customer inquiries and issues. - Partner with the support team to deploy products successfully. - Build and maintain strong relationships with key stakeholders and decision-makers through regular check-in calls and meetings to understand needs and satisfaction. - Escalate complex technical issues to appropriate internal teams and ensure timely resolution. - Advocate for customer needs to influence product development and improvements. - Track and report on customer success metrics such as health scores, renewal rates, and satisfaction. - Maintain deep knowledge of product features, capabilities, and updates. - Monitor usage to identify underutilization and address it proactively. - Provide recommendations and best practices to maximize product value. - Manage the renewal process, addressing potential roadblocks and reducing churn through retention strategies. - Collaborate with the sales team to support expansion opportunities including upselling and cross-selling. - Develop and execute customized success plans tailored to each customer’s goals.

Required qualifications: - 3–5 years of experience as a Customer Suc

Honeywell is seeking a Customer Success Manager (m/f/d) to join our team in Bucharest, Romania. In this role you will be the primary point of contact for Honeywell’s cyber customers and will collaborate with Cyber Support, R&D, Product, and Sales teams to align the organization’s offerings with customer needs.

This is a hybrid position: three days in the office and two days working from home.

Key responsibilities: - Act as the main liaison for customer inquiries and issues. - Partner with the support team to deploy products successfully. - Build and maintain strong relationships with key stakeholders and decision-makers through regular check-in calls and meetings to understand needs and satisfaction. - Escalate complex technical issues to appropriate internal teams and ensure timely resolution. - Advocate for customer needs to influence product development and improvements. - Track and report on customer success metrics such as health scores, renewal rates, and satisfaction. - Maintain deep knowledge of product features, capabilities, and updates. - Monitor usage to identify underutilization and address it proactively. - Provide recommendations and best practices to maximize product value. - Manage the renewal process, addressing potential roadblocks and reducing churn through retention strategies. - Collaborate with the sales team to support expansion opportunities including upselling and cross-selling. - Develop and execute customized success plans tailored to each customer’s goals.

Required qualifications: - 3–5 years of experience as a Customer Suc