OroraTech is an intelligence-as-a-service company delivering thermal intelligence for a sustainable Earth. We provide critical space insights to heroes on the ground, helping them act faster and make smarter decisions. As we expand across the United States, we are seeking a Customer Success Manager (m/f/d) to own the long-term success, retention, and growth of our US State, Local, and Utility customers. You’ll be the primary relationship owner from post-sale through renewal, helping government agencies and utilities adopt our wildfire intelligence platform and turn it into measurable operational value.

Role overview: - Manage a portfolio of $1M+ ARR across Tier 1 government accounts; serve as the go-to contact from executives to technical stakeholders - Build and maintain strategic account plans and stakeholder maps - Lead onboarding, implementation, and training to demonstrate value quickly - Monitor adoption, conduct recurring check-ins, and design customer success plans - Own renewal planning, forecasting, and execution; identify upsell opportunities and multi-year deals - Translate roadmap updates into customer-facing communications; be the voice of the customer inside OroraTech - Collaborate daily with Sales, Product, Engineering, Marketing, and Leadership; share competitive intel and market feedback

Qualifications: - 3–5 years in Customer Success, Account Management, or related roles in SaaS, geospatial tech, public safety, or utilities - Proven ability to build trusted relationships across executive, operational, and technical stakeholders - Strong pr

OroraTech is an intelligence-as-a-service company delivering thermal intelligence for a sustainable Earth. We provide critical space insights to heroes on the ground, helping them act faster and make smarter decisions. As we expand across the United States, we are seeking a Customer Success Manager (m/f/d) to own the long-term success, retention, and growth of our US State, Local, and Utility customers. You’ll be the primary relationship owner from post-sale through renewal, helping government agencies and utilities adopt our wildfire intelligence platform and turn it into measurable operational value.

Role overview: - Manage a portfolio of $1M+ ARR across Tier 1 government accounts; serve as the go-to contact from executives to technical stakeholders - Build and maintain strategic account plans and stakeholder maps - Lead onboarding, implementation, and training to demonstrate value quickly - Monitor adoption, conduct recurring check-ins, and design customer success plans - Own renewal planning, forecasting, and execution; identify upsell opportunities and multi-year deals - Translate roadmap updates into customer-facing communications; be the voice of the customer inside OroraTech - Collaborate daily with Sales, Product, Engineering, Marketing, and Leadership; share competitive intel and market feedback

Qualifications: - 3–5 years in Customer Success, Account Management, or related roles in SaaS, geospatial tech, public safety, or utilities - Proven ability to build trusted relationships across executive, operational, and technical stakeholders - Strong pr