ViaBill is Denmark's leading Buy Now, Pay Later provider, and we are growing quickly. We are seeking a Danish-speaking Customer Support Specialist who can ensure our Danish customers receive a fast, clear, and human experience — whether it is a simple payment question or a more complex case. Responsibilities: - Help customers with questions related to payments, orders, and accounts - Resolve cases in a clear, friendly, and solution-oriented manner - Follow internal procedures and guidelines, including compliance checks - Accurately document cases in our support system - Identify recurring issues and share insights with the team - Collaborate closely with colleagues across Customer Support and Operations What we expect from you: Must-have: - Danish at native level, both written and spoken - Experience from customer service, banking, or e-commerce - Professional English for internal communication (B2/C1) - Comfortable juggling multiple systems at once - A calm, solution-oriented mindset — especially when a customer is frustrated Nice-to-have: - Familiarity with Dixa/Zendesk - Exposure to FinTech, payments, or consumer credit What we offer: We offer a role with significant potential for career development, freedom to exercise skills and competencies, and equal opportunity. We are results-driven and provide clear visibility into your own success and development. If you have ambition and willingness to learn, we provide the right framework where your effort and results are recognized. Our highly talented team consists of 20 nationalities and is headquartered in Copenhagen. Inter

ViaBill is Denmark's leading Buy Now, Pay Later provider, and we are growing quickly. We are seeking a Danish-speaking Customer Support Specialist who can ensure our Danish customers receive a fast, clear, and human experience — whether it is a simple payment question or a more complex case. Responsibilities: - Help customers with questions related to payments, orders, and accounts - Resolve cases in a clear, friendly, and solution-oriented manner - Follow internal procedures and guidelines, including compliance checks - Accurately document cases in our support system - Identify recurring issues and share insights with the team - Collaborate closely with colleagues across Customer Support and Operations What we expect from you: Must-have: - Danish at native level, both written and spoken - Experience from customer service, banking, or e-commerce - Professional English for internal communication (B2/C1) - Comfortable juggling multiple systems at once - A calm, solution-oriented mindset — especially when a customer is frustrated Nice-to-have: - Familiarity with Dixa/Zendesk - Exposure to FinTech, payments, or consumer credit What we offer: We offer a role with significant potential for career development, freedom to exercise skills and competencies, and equal opportunity. We are results-driven and provide clear visibility into your own success and development. If you have ambition and willingness to learn, we provide the right framework where your effort and results are recognized. Our highly talented team consists of 20 nationalities and is headquartered in Copenhagen. Inter