A minimum of 12 months customer service experience.
A people person who is honest, caring about helping customers with their finances (no prior financial services experience required).
Ability to quickly build relationships to deliver a fantastic customer experience.
The ability to put yourself in the customers' shoes, show empathy, and resolve queries with care and integrity.
Commitment to delivering on promises and going above and beyond for customers.

Key requirements

A minimum of 12 months customer service experience.
A people person who is honest, caring about helping customers with their finances (no prior financial services experience required).
Ability to quickly build relationships to deliver a fantastic customer experience.
The ability to put yourself in the customers' shoes, show empathy, and resolve queries with care and integrity.
Commitment to delivering on promises and going above and beyond for customers.

Jobs at Lloyds Banking Group

1 active role from this employer in the JobMatcher catalog.

All company jobs

Jobs at Lloyds Banking Group

1 active role from this employer in the JobMatcher catalog.

All company jobs

About the role

Job Title: Customer Support Hours: 35 hours per week, including Saturdays Pattern: Full-time

Salary

£26,200 per annum, increasing to £26,950 after 6 months Overview: This is a full-time, branch-based Customer Support role across Lloyds Banking Group branches in Malvern and Worcester. You will provide face-to-face support to customers, handling everyday banking tasks while focusing on guiding customers through important moments—offering reassurance, practical support and helping them use digital services. You will adapt to different customer needs, promote and support our digital services, and assist customers in using online and mobile banking independently. You will recognise opportunities to connect customers with the right products and services. What we’re looking for: Career development: Lloyds Banking Group offers a Skill Progression Framework: spend at least 12 months in a customer service

A minimum of 12 months customer service experience.
A people person who is honest, caring about helping customers with their finances (no prior financial services experience required).
Ability to quickly build relationships to deliver a fantastic customer experience.
The ability to put yourself in the customers' shoes, show empathy, and resolve queries with care and integrity.
Commitment to delivering on promises and going above and beyond for customers.
A genuine team player who collaborates with colleagues to meet customer needs.

About the role

Job Title: Customer Support Hours: 35 hours per week, including Saturdays Pattern: Full-time

Salary

£26,200 per annum, increasing to £26,950 after 6 months Overview: This is a full-time, branch-based Customer Support role across Lloyds Banking Group branches in Malvern and Worcester. You will provide face-to-face support to customers, handling everyday banking tasks while focusing on guiding customers through important moments—offering reassurance, practical support and helping them use digital services. You will adapt to different customer needs, promote and support our digital services, and assist customers in using online and mobile banking independently. You will recognise opportunities to connect customers with the right products and services. What we’re looking for: Career development: Lloyds Banking Group offers a Skill Progression Framework: spend at least 12 months in a customer service

A minimum of 12 months customer service experience.
A people person who is honest, caring about helping customers with their finances (no prior financial services experience required).
Ability to quickly build relationships to deliver a fantastic customer experience.
The ability to put yourself in the customers' shoes, show empathy, and resolve queries with care and integrity.
Commitment to delivering on promises and going above and beyond for customers.
A genuine team player who collaborates with colleagues to meet customer needs.

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