PracticeTek is seeking a Customer Support Specialist III for STAX Payments to resolve complex payment issues and own escalations, partnering with internal teams when needed. You will provide top-tier customer support with clear communication, timely updates, and effective de-escalation, and contribute to process improvements by identifying recurring issues and recommending solutions.

What you’ll do - Resolve complex STAX payment issues including transactions, refunds, disputes, chargebacks, integrations, and configuration. - Own escalated cases from troubleshooting through resolution, partnering with internal teams as needed. - Provide excellent customer support with clear communication, timely updates, and effective de-escalation. - Identify recurring issues and recommend solutions to improve support processes.

How success is measured - Resolution: resolve complex STAX payment issues accurately and on time. - Escalations: provide clear details and next steps for escalated issues. - Customer Experience: communicate proactively and maintain customer trust. - Process Improvement: identify ways to reduce repeat issues and resolution time. - Case Quality: maintain accurate documentation and meet quality standards.

What you bring - 3+ years of payments experience in support, payment processing, or a related role; STAX Payments experience required. - Experience in resolving complex payment, technical issues, and escalations. - Strong customer communication, de-escalation, and problem-solving skills. - Ability to work independently with urgency, ownership, and accountability.

PracticeTek is seeking a Customer Support Specialist III for STAX Payments to resolve complex payment issues and own escalations, partnering with internal teams when needed. You will provide top-tier customer support with clear communication, timely updates, and effective de-escalation, and contribute to process improvements by identifying recurring issues and recommending solutions.

What you’ll do - Resolve complex STAX payment issues including transactions, refunds, disputes, chargebacks, integrations, and configuration. - Own escalated cases from troubleshooting through resolution, partnering with internal teams as needed. - Provide excellent customer support with clear communication, timely updates, and effective de-escalation. - Identify recurring issues and recommend solutions to improve support processes.

How success is measured - Resolution: resolve complex STAX payment issues accurately and on time. - Escalations: provide clear details and next steps for escalated issues. - Customer Experience: communicate proactively and maintain customer trust. - Process Improvement: identify ways to reduce repeat issues and resolution time. - Case Quality: maintain accurate documentation and meet quality standards.

What you bring - 3+ years of payments experience in support, payment processing, or a related role; STAX Payments experience required. - Experience in resolving complex payment, technical issues, and escalations. - Strong customer communication, de-escalation, and problem-solving skills. - Ability to work independently with urgency, ownership, and accountability.