Join ABC Fitness, a leading technology provider for the fitness industry, as a Customer Support Specialist. You will support our diverse customer base primarily by email, live chat, and phone using Zendesk, owning issues from initial contact through resolution. We are seeking an ambitious, customer-focused individual who wants to build a career in customer service at a global level. This is a remote role based in London, United Kingdom. What you'll do: Provide excellent support through our channels; identify potential technical issues and report them to the Product team; clearly communicate resolutions to clients; contribute to the knowledge base and proactively create and maintain articles and saved replies; build positive working relationships with our diverse customer base; take ownership of customer problems and work proactively to mitigate or resolve them; demonstrate product capabilities and functionality; collaborate with customers and Product Management to identify features that will make the product more valuable; maintain and update customer details in our CRM. What you'll need: At least 1 year of experience in a fast-paced, customer-facing role; bilingual proficiency in English and Japanese; excellent customer relationship management skills; strong empathy and the ability to understand customer challenges; a team-oriented mindset, strong work ethic, and the ability to thrive in a fast-paced environment; AI literacy and a growth mindset, demonstrating curiosity and the ability to learn as AI technologies and business processes evolve; if you like rapid growth and

Join ABC Fitness, a leading technology provider for the fitness industry, as a Customer Support Specialist. You will support our diverse customer base primarily by email, live chat, and phone using Zendesk, owning issues from initial contact through resolution. We are seeking an ambitious, customer-focused individual who wants to build a career in customer service at a global level. This is a remote role based in London, United Kingdom. What you'll do: Provide excellent support through our channels; identify potential technical issues and report them to the Product team; clearly communicate resolutions to clients; contribute to the knowledge base and proactively create and maintain articles and saved replies; build positive working relationships with our diverse customer base; take ownership of customer problems and work proactively to mitigate or resolve them; demonstrate product capabilities and functionality; collaborate with customers and Product Management to identify features that will make the product more valuable; maintain and update customer details in our CRM. What you'll need: At least 1 year of experience in a fast-paced, customer-facing role; bilingual proficiency in English and Japanese; excellent customer relationship management skills; strong empathy and the ability to understand customer challenges; a team-oriented mindset, strong work ethic, and the ability to thrive in a fast-paced environment; AI literacy and a growth mindset, demonstrating curiosity and the ability to learn as AI technologies and business processes evolve; if you like rapid growth and