Vinted is seeking a Technical Support Engineer for the Payments Product domain in Kaunas, Lithuania (hybrid work arrangement). The Payments Unit builds a payments platform that moves billions of euros across Europe, enabling global scalability through an ecosystem of providers, compliance, and controls. As a Technical Support Engineer, you will join the team responsible for providing technical support to internal product teams, resolving incidents, bugs, and customer support tickets escalated to engineering, and creating and owning operational processes. You will communicate with product teams within the Payments Business Unit as well as with external Payment Service Providers and with teams from other domains to solve complex issues. You will proactively monitor the health of the platform using various tools and will take ownership of decisions for challenging problems. Your responsibilities include delivering exceptional technical support, diagnosing and resolving member-reported issues, monitoring and troubleshooting incidents, performing root cause analysis, escalating according to established processes and SLAs, and acting as a go-to person for payment-related issues. You will use SQL and logs to identify root causes and Grafana to monitor platform health and performance, and you will drive operational excellence by identifying process improvements, automating repetitive tasks, and enhancing support workflows. About you: you should have prior experience in a technical support role, be able to work both with a team and independently, be proactive and responsible, and be

Vinted is seeking a Technical Support Engineer for the Payments Product domain in Kaunas, Lithuania (hybrid work arrangement). The Payments Unit builds a payments platform that moves billions of euros across Europe, enabling global scalability through an ecosystem of providers, compliance, and controls. As a Technical Support Engineer, you will join the team responsible for providing technical support to internal product teams, resolving incidents, bugs, and customer support tickets escalated to engineering, and creating and owning operational processes. You will communicate with product teams within the Payments Business Unit as well as with external Payment Service Providers and with teams from other domains to solve complex issues. You will proactively monitor the health of the platform using various tools and will take ownership of decisions for challenging problems. Your responsibilities include delivering exceptional technical support, diagnosing and resolving member-reported issues, monitoring and troubleshooting incidents, performing root cause analysis, escalating according to established processes and SLAs, and acting as a go-to person for payment-related issues. You will use SQL and logs to identify root causes and Grafana to monitor platform health and performance, and you will drive operational excellence by identifying process improvements, automating repetitive tasks, and enhancing support workflows. About you: you should have prior experience in a technical support role, be able to work both with a team and independently, be proactive and responsible, and be