Plus500 Bulgaria, the group's central operations hub, is expanding its team and seeking a Customer Support Agent fluent in Italian and English to join our mission. Location: Sofia, Bulgaria (on-site). Responsibilities include providing technical and financial support to customers via email and live chat; assisting with software installation, account registration, and platform operations; researching and resolving client queries to ensure full satisfaction and case closure; verifying request details to maintain high standards of security and accuracy; educating users on the company’s financial instruments and diverse trading services; and collaborating with team members to improve a product used by thousands worldwide. Requirements include fluency in Italian and English (written and verbal); strong computer literacy and excellent typing skills for efficient communication; analytical thinking and the ability to prioritize tasks with minimal supervision; willingness to work on a rotating schedule to support global operations; and a finance background or prior customer service experience is a plus. We offer competitive compensation and benefits, health insurance, a sports card, meal vouchers, subsidized yearly transport card, a birthday gift, and career development opportunities within a dynamic, global fintech team.

Plus500 Bulgaria, the group's central operations hub, is expanding its team and seeking a Customer Support Agent fluent in Italian and English to join our mission. Location: Sofia, Bulgaria (on-site). Responsibilities include providing technical and financial support to customers via email and live chat; assisting with software installation, account registration, and platform operations; researching and resolving client queries to ensure full satisfaction and case closure; verifying request details to maintain high standards of security and accuracy; educating users on the company’s financial instruments and diverse trading services; and collaborating with team members to improve a product used by thousands worldwide. Requirements include fluency in Italian and English (written and verbal); strong computer literacy and excellent typing skills for efficient communication; analytical thinking and the ability to prioritize tasks with minimal supervision; willingness to work on a rotating schedule to support global operations; and a finance background or prior customer service experience is a plus. We offer competitive compensation and benefits, health insurance, a sports card, meal vouchers, subsidized yearly transport card, a birthday gift, and career development opportunities within a dynamic, global fintech team.