Mercier Consultancy Group is a premier international recruitment and BPO firm connecting elite talent with leading brands across Europe. We are seeking a passionate Polish-speaking Fitbit Customer Support Specialist to join our team in Spain in the Fitness & Wellness industry. This role offers the opportunity to support global users while working within an international environment.

Key Responsibilities: - Provide world-class customer support to Polish-speaking users regarding Fitbit wearable devices and the wellness ecosystem. - Troubleshoot technical issues related to fitness tracking, heart-rate monitoring, and app synchronization. - Educate users on maximizing wellness using Fitbit features and data insights. - Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient service in the Fitness & Wellness sector. - Document user interactions accurately to assist in the continuous improvement of product performance. - Act as a brand ambassador for Fitbit, promoting a culture of health and active living. - Collaborate with internal teams to resolve complex technical concerns and hardware inquiries. - Native or fluent Polish (spoken and written). - Valid EU passport (mandatory). - A strong interest in the Fitness & Wellness industry and a passion for technology. - Excellent communication skills with a customer-centric mindset. - Ability to work on-site in Spain; this is a key Polish-speaking Fitbit Customer Support Specialist position in Spain. - Proficiency in English for corporate training and documentation purposes.

What We Offer:

Mercier Consultancy Group is a premier international recruitment and BPO firm connecting elite talent with leading brands across Europe. We are seeking a passionate Polish-speaking Fitbit Customer Support Specialist to join our team in Spain in the Fitness & Wellness industry. This role offers the opportunity to support global users while working within an international environment.

Key Responsibilities: - Provide world-class customer support to Polish-speaking users regarding Fitbit wearable devices and the wellness ecosystem. - Troubleshoot technical issues related to fitness tracking, heart-rate monitoring, and app synchronization. - Educate users on maximizing wellness using Fitbit features and data insights. - Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient service in the Fitness & Wellness sector. - Document user interactions accurately to assist in the continuous improvement of product performance. - Act as a brand ambassador for Fitbit, promoting a culture of health and active living. - Collaborate with internal teams to resolve complex technical concerns and hardware inquiries. - Native or fluent Polish (spoken and written). - Valid EU passport (mandatory). - A strong interest in the Fitness & Wellness industry and a passion for technology. - Excellent communication skills with a customer-centric mindset. - Ability to work on-site in Spain; this is a key Polish-speaking Fitbit Customer Support Specialist position in Spain. - Proficiency in English for corporate training and documentation purposes.

What We Offer: