Mercier Consultancy Group is a premier international staffing firm connecting elite talent with leading global brands. We are seeking a Danish-speaking Fitbit Customer Support Specialist to join our client’s team in Athens, Greece. This role provides high-quality technical and functional support to Fitbit users via phone, email, and chat, helping customers maximize the features of their fitness trackers and wellness software.

Key Responsibilities: - Provide high-quality technical and functional support to Fitbit users via phone, email, and chat. - Empower customers to maximize fitness tracker features and wellness software. - Troubleshoot syncing issues, hardware concerns, and app-related queries. - Maintain a knowledge base of the latest fitness technology trends and product updates. - Deliver empathetic, expert service that aligns with the premium brand. - Collaborate with international teams to optimize the user experience in health and wellness. - Represent the company professionally in this Danish-speaking role in Athens.

Requirements

What We Offer:

Native or fluent Danish (spoken and written).
Valid EU passport (mandatory).
Passion for fitness, wellness, and wearable technology.
Excellent communication with a customer-centric problem-solving approach.
Strong English language skills for collaboration in an international team.
Previous experience in technical support or customer relations is advantageous.
Competitive monthly salary.
Fully paid training.
Health insurance.
Monthly performance bonus.

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Key requirements

Native or fluent Danish (spoken and written).
Valid EU passport (mandatory).
Passion for fitness, wellness, and wearable technology.
Excellent communication with a customer-centric problem-solving approach.
Strong English language skills for collaboration in an international team.

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About the role

Mercier Consultancy Group is a premier international staffing firm connecting elite talent with leading global brands. We are seeking a Danish-speaking Fitbit Customer Support Specialist to join our client’s team in Athens, Greece. This role provides high-quality technical and functional support to Fitbit users via phone, email, and chat, helping customers maximize the features of their fitness trackers and wellness software.

Key Responsibilities: - Provide high-quality technical and functional support to Fitbit users via phone, email, and chat. - Empower customers to maximize fitness tracker features and wellness software. - Troubleshoot syncing issues, hardware concerns, and app-related queries. - Maintain a knowledge base of the latest fitness technology trends and product updates. - Deliver empathetic, expert service that aligns with the premium brand. - Collaborate with international teams to optimize the user experience in health and wellness. - Represent the company professionally in this Danish-speaking role in Athens.