Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. This customer-focused role supports Polish-speaking users of Fitbit wearables and the wellness ecosystem, troubleshooting technical issues related to fitness tracking, heart-rate monitoring, and app synchronization, and educating users on maximizing their wellness journey using Fitbit features and data insights. You will maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient service, document user interactions to aid product improvement, and collaborate with internal teams to resolve complex technical concerns and hardware inquiries. Native or fluent Polish (spoken and written) is required, along with a valid EU passport and proficiency in English for corporate training and documentation. On-site in Sofia. What We Offer: Competitive monthly salary; fully paid training; comprehensive health insurance; fully paid relocation package (flight, transfer, hotel) to Sofia; monthly performance bonus; €1,500 signing bonus (one-time) for new hires; a vibrant international workplace with frequent team-building events. Life in Bulgaria: Living in Sofia offers a blend of history, modern European amenities, and a cost of living that supports a high quality of life. To apply, click Apply Now to submit your application through Mercier Consultancy Group.

Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. This customer-focused role supports Polish-speaking users of Fitbit wearables and the wellness ecosystem, troubleshooting technical issues related to fitness tracking, heart-rate monitoring, and app synchronization, and educating users on maximizing their wellness journey using Fitbit features and data insights. You will maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient service, document user interactions to aid product improvement, and collaborate with internal teams to resolve complex technical concerns and hardware inquiries. Native or fluent Polish (spoken and written) is required, along with a valid EU passport and proficiency in English for corporate training and documentation. On-site in Sofia. What We Offer: Competitive monthly salary; fully paid training; comprehensive health insurance; fully paid relocation package (flight, transfer, hotel) to Sofia; monthly performance bonus; €1,500 signing bonus (one-time) for new hires; a vibrant international workplace with frequent team-building events. Life in Bulgaria: Living in Sofia offers a blend of history, modern European amenities, and a cost of living that supports a high quality of life. To apply, click Apply Now to submit your application through Mercier Consultancy Group.