Everience is seeking a technically skilled L1 IT Customer Support specialist fluent in Italian and English to join our Timisoara, Romania team. You will deliver accurate IT solutions via telephone, email and chat and, after a structured training period, troubleshoot issues across Windows, Office, Outlook, internet connectivity, specific applications and hardware. You will assist in resolving customer and support issues to ensure high customer satisfaction, follow up on backlogs, comply with project performance indicators and coordinate with other teams, escalating complex issues as needed. Requirements include fluent Italian and English (B2/C1). A technical college or university degree is not mandatory as training will be provided. Prior customer support experience is advantageous. Excellent customer service, client orientation, active listening and interpersonal skills are required. You must be able to work in a dynamic environment and multitask, and be available to work in shifts. We offer a permanent contract, central Timisoara office with excellent facilities, a competitive salary, performance bonus, expense account for holidays, meal tickets and gift vouchers, training opportunities, Regina Maria medical package, extra vacation days and fruits on site. All our positions are open to all genders and people with disabilities.

Everience is seeking a technically skilled L1 IT Customer Support specialist fluent in Italian and English to join our Timisoara, Romania team. You will deliver accurate IT solutions via telephone, email and chat and, after a structured training period, troubleshoot issues across Windows, Office, Outlook, internet connectivity, specific applications and hardware. You will assist in resolving customer and support issues to ensure high customer satisfaction, follow up on backlogs, comply with project performance indicators and coordinate with other teams, escalating complex issues as needed. Requirements include fluent Italian and English (B2/C1). A technical college or university degree is not mandatory as training will be provided. Prior customer support experience is advantageous. Excellent customer service, client orientation, active listening and interpersonal skills are required. You must be able to work in a dynamic environment and multitask, and be available to work in shifts. We offer a permanent contract, central Timisoara office with excellent facilities, a competitive salary, performance bonus, expense account for holidays, meal tickets and gift vouchers, training opportunities, Regina Maria medical package, extra vacation days and fruits on site. All our positions are open to all genders and people with disabilities.