Cloud Support Engineer – On-site in Sonning, England, United Kingdom. Amazon Web Services (AWS) is seeking a customer-focused engineer to provide Cloud Support across AWS products and services to a global set of customers and developers. As a Cloud Support Engineer, you will act as a Cloud Ambassador, applying advanced troubleshooting to resolve customer issues, guiding customers on architectures, deployment and integration best practices, and helping them maximize the value of their AWS investment. You will work with engineers worldwide, collaborate with AWS teams to reproduce and resolve problems, and contribute to knowledge sharing through tutorials and technical articles. The role requires you to be a UK national and able to obtain and maintain UK Government Security Clearance. This is a 24/7/365 Premium Support operation with shifts including nights, weekends and holidays. Responsibilities include solving customer cases via phone, email, and web chat, coaching and mentoring, and driving process improvements. Qualifications include experience in software development or technical support, with strong troubleshooting skills; a Bachelor's degree in computer science or equivalent. AWS is an equal opportunities employer and supports diverse careers.

Cloud Support Engineer – On-site in Sonning, England, United Kingdom. Amazon Web Services (AWS) is seeking a customer-focused engineer to provide Cloud Support across AWS products and services to a global set of customers and developers. As a Cloud Support Engineer, you will act as a Cloud Ambassador, applying advanced troubleshooting to resolve customer issues, guiding customers on architectures, deployment and integration best practices, and helping them maximize the value of their AWS investment. You will work with engineers worldwide, collaborate with AWS teams to reproduce and resolve problems, and contribute to knowledge sharing through tutorials and technical articles. The role requires you to be a UK national and able to obtain and maintain UK Government Security Clearance. This is a 24/7/365 Premium Support operation with shifts including nights, weekends and holidays. Responsibilities include solving customer cases via phone, email, and web chat, coaching and mentoring, and driving process improvements. Qualifications include experience in software development or technical support, with strong troubleshooting skills; a Bachelor's degree in computer science or equivalent. AWS is an equal opportunities employer and supports diverse careers.