Oracle is seeking a Support Engineer 1 in London, United Kingdom, to provide first- and second-level technical support to Oracle customers. You will manage inbound calls and service requests, troubleshoot a wide range of issues across applications, databases, hardware, and cloud environments, and leverage Oracle knowledge bases to resolve customer challenges. In this customer-facing role, you will contribute to knowledge management, continuous learning, and process improvements while upholding security and delivering high-quality service. Key responsibilities include acting as the first line of contact for customers, verifying entitlements, logging and tracking requests, and ensuring timely follow-up. You will analyze and troubleshoot issues, coordinate with managers or team leads to reassign work as needed, maintain relationships with customers during incidents, and contribute to Knowledge Management by updating articles and guides. May perform remote diagnostics via WebEx, VPN, or other tools to the customer premises or hosted environments, reproduce issues in a test environment for troubleshooting, and strive for timely resolution in line with service levels. Other duties as reasonably requested by the line manager. Qualifications include an Associate degree or equivalent, with a minimum of 4 years of customer or technical support experience (or a Bachelor's Degree in Business, Finance, Computer Science, Information Systems, or Information Technology with related experience). Desirable qualifications include experience with Oracle MICROS Hospitality or Retail products, p

Oracle is seeking a Support Engineer 1 in London, United Kingdom, to provide first- and second-level technical support to Oracle customers. You will manage inbound calls and service requests, troubleshoot a wide range of issues across applications, databases, hardware, and cloud environments, and leverage Oracle knowledge bases to resolve customer challenges. In this customer-facing role, you will contribute to knowledge management, continuous learning, and process improvements while upholding security and delivering high-quality service. Key responsibilities include acting as the first line of contact for customers, verifying entitlements, logging and tracking requests, and ensuring timely follow-up. You will analyze and troubleshoot issues, coordinate with managers or team leads to reassign work as needed, maintain relationships with customers during incidents, and contribute to Knowledge Management by updating articles and guides. May perform remote diagnostics via WebEx, VPN, or other tools to the customer premises or hosted environments, reproduce issues in a test environment for troubleshooting, and strive for timely resolution in line with service levels. Other duties as reasonably requested by the line manager. Qualifications include an Associate degree or equivalent, with a minimum of 4 years of customer or technical support experience (or a Bachelor's Degree in Business, Finance, Computer Science, Information Systems, or Information Technology with related experience). Desirable qualifications include experience with Oracle MICROS Hospitality or Retail products, p