Sword Services Greece is seeking an Application & Support Engineer to join an international project for a worldwide organization. The role focuses on supporting the reliable operation and day-to-day maintenance of enterprise business applications and related services, working closely with technical, business and cross-functional teams. Responsibilities include providing technical and user support for enterprise applications, monitoring performance and availability, troubleshooting complex issues and providing third-level support when required, and managing incidents and service requests in line with established procedures and SLAs. You will support problem and change management, contribute to continuous improvement of production operations, and assist with software releases, updates and fixes, with a focus on CI/CD pipelines and deployment activities. Additional duties include systems and data analysis, production checks and reporting, investigating and documenting defects, implementing data corrections and configuration updates, validating fixes, and supporting testing related to updates and new releases. You will develop and maintain processes to automate and optimize operational activities and prepare technical documentation, user guides, knowledge base articles and operational procedures.

Qualifications: - Bachelor's degree in Engineering, Computer Science, Information Technology or a related field - 5+ years of professional experience supporting and managing production environments with a focus on Java applications and relational databases - Strong knowledge of enterp

Sword Services Greece is seeking an Application & Support Engineer to join an international project for a worldwide organization. The role focuses on supporting the reliable operation and day-to-day maintenance of enterprise business applications and related services, working closely with technical, business and cross-functional teams. Responsibilities include providing technical and user support for enterprise applications, monitoring performance and availability, troubleshooting complex issues and providing third-level support when required, and managing incidents and service requests in line with established procedures and SLAs. You will support problem and change management, contribute to continuous improvement of production operations, and assist with software releases, updates and fixes, with a focus on CI/CD pipelines and deployment activities. Additional duties include systems and data analysis, production checks and reporting, investigating and documenting defects, implementing data corrections and configuration updates, validating fixes, and supporting testing related to updates and new releases. You will develop and maintain processes to automate and optimize operational activities and prepare technical documentation, user guides, knowledge base articles and operational procedures.

Qualifications: - Bachelor's degree in Engineering, Computer Science, Information Technology or a related field - 5+ years of professional experience supporting and managing production environments with a focus on Java applications and relational databases - Strong knowledge of enterp