Application Support Engineer – Hybrid, Greater London, United Kingdom. Join Homeprotect, a UK-based home insurance provider combining technology with human expertise. As an Application Support Engineer, you will be the first point of technical investigation for production and operational issues affecting our applications and services. You will collaborate with Business Operations, Customer Support and Product Engineering to investigate application behavior, query data, analyze logs and APIs, reproduce problems and determine root causes before deeper engineering involvement. The role aims to make production support more effective, repeatable and scalable while enabling Product Engineering teams to focus on building and improving our products. Responsibilities include diagnosing production incidents, reproducing reported problems, querying relational databases, examining HTTP/REST APIs and integrations, analyzing logs and monitoring data, identifying relationships between deployments, configurations and environmental changes, resolving known issues using documented procedures, and creating/maintaining technical runbooks and operational documentation. You will provide clear technical evidence to Product Engineering when deeper investigation or code changes are required, support incident resolution, identify recurring issues and drive permanent improvements. You will help improve monitoring, observability and overall application supportability and share knowledge across Engineering. Desired skills include SQL in relational databases, HTTP/REST APIs, debugging web applications,

Application Support Engineer – Hybrid, Greater London, United Kingdom. Join Homeprotect, a UK-based home insurance provider combining technology with human expertise. As an Application Support Engineer, you will be the first point of technical investigation for production and operational issues affecting our applications and services. You will collaborate with Business Operations, Customer Support and Product Engineering to investigate application behavior, query data, analyze logs and APIs, reproduce problems and determine root causes before deeper engineering involvement. The role aims to make production support more effective, repeatable and scalable while enabling Product Engineering teams to focus on building and improving our products. Responsibilities include diagnosing production incidents, reproducing reported problems, querying relational databases, examining HTTP/REST APIs and integrations, analyzing logs and monitoring data, identifying relationships between deployments, configurations and environmental changes, resolving known issues using documented procedures, and creating/maintaining technical runbooks and operational documentation. You will provide clear technical evidence to Product Engineering when deeper investigation or code changes are required, support incident resolution, identify recurring issues and drive permanent improvements. You will help improve monitoring, observability and overall application supportability and share knowledge across Engineering. Desired skills include SQL in relational databases, HTTP/REST APIs, debugging web applications,