Technical Support Engineer – Fixed Term Contract based in High Wycombe, United Kingdom. Term: Fixed term 6 months, Full time. Salary: £28,840 per annum pro rata for 6 months, plus excellent benefits. Role: Act as the focal point for pre- and post-sales and technical enquiries regarding the Focusrite and Novation product lines via phone, email and live chat. Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team. Coordinate warranty and non-warranty repair bookings for dealers and customers. Represent the Technical Support team during the development phase of new products. Requirements include ability to work well in a team; knowledge of audio interfaces, MIDI control, home/studio recording setups and music production; experience with Mac OS and Windows; DAW knowledge (Pro Tools, Logic, Cubase); a polite, patient, helpful phone manner; and experience dealing with customers. About Focusrite plc: Focusrite is a global music and audio group developing and marketing music technology products. The group values diversity, inclusion, and a culture of innovation, with flexible/hybrid working arrangements and a range of employee benefits, including a company pension, private healthcare, Health Cash Plan, enhanced maternity/paternity pay, an employee purchase scheme, group bonus scheme, company music events, offsite parties, and complimentary meals in the canteen. Training and personal development opportunities are provided as part of the company’s commitment to employee growth.

Technical Support Engineer – Fixed Term Contract based in High Wycombe, United Kingdom. Term: Fixed term 6 months, Full time. Salary: £28,840 per annum pro rata for 6 months, plus excellent benefits. Role: Act as the focal point for pre- and post-sales and technical enquiries regarding the Focusrite and Novation product lines via phone, email and live chat. Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team. Coordinate warranty and non-warranty repair bookings for dealers and customers. Represent the Technical Support team during the development phase of new products. Requirements include ability to work well in a team; knowledge of audio interfaces, MIDI control, home/studio recording setups and music production; experience with Mac OS and Windows; DAW knowledge (Pro Tools, Logic, Cubase); a polite, patient, helpful phone manner; and experience dealing with customers. About Focusrite plc: Focusrite is a global music and audio group developing and marketing music technology products. The group values diversity, inclusion, and a culture of innovation, with flexible/hybrid working arrangements and a range of employee benefits, including a company pension, private healthcare, Health Cash Plan, enhanced maternity/paternity pay, an employee purchase scheme, group bonus scheme, company music events, offsite parties, and complimentary meals in the canteen. Training and personal development opportunities are provided as part of the company’s commitment to employee growth.