Job Title: Support Engineer I Description: As a Support Engineer I, you will serve as the primary point of contact for customers, handling inquiries via phone and electronic channels. You will provide technical support by troubleshooting and resolving simple issues with Oracle products. You will coordinate with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. You will maintain service requests and product documentation, and begin to create knowledge base articles and troubleshooting guides. You will assist internal teams and stakeholders with diverse customer situations and technical issues. You will learn to leverage automation and tooling, including AI assistance, to identify root causes and suggest potential enhancements to existing support processes, workflows, guidelines, and best practices. This on-site role is based in London, United Kingdom, at Oracle, a company delivering data, infrastructure, applications, and expertise to power innovations in AI and cloud solutions.

Job Title: Support Engineer I Description: As a Support Engineer I, you will serve as the primary point of contact for customers, handling inquiries via phone and electronic channels. You will provide technical support by troubleshooting and resolving simple issues with Oracle products. You will coordinate with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. You will maintain service requests and product documentation, and begin to create knowledge base articles and troubleshooting guides. You will assist internal teams and stakeholders with diverse customer situations and technical issues. You will learn to leverage automation and tooling, including AI assistance, to identify root causes and suggest potential enhancements to existing support processes, workflows, guidelines, and best practices. This on-site role is based in London, United Kingdom, at Oracle, a company delivering data, infrastructure, applications, and expertise to power innovations in AI and cloud solutions.