Together is seeking a Service Delivery Manager to ensure the delivery of effective operational service within our Technology function. The role will actively participate in major incident management, service reviews with Tier 1 suppliers, and ensuring that the IT department meets its SLAs with the business, along with internal customer communications and stakeholder management. You will support IT Admin with invoicing, collaborate with Group Procurement on Service Relationship Management, and provide input to the Cyber & Operations Director for IT budgeting.

Typical duties include: - Supporting the GTS Service & Operations Manager with escalations regarding incidents, service requests or problems related to the GTS trains - Ticket triage across all GTS train queues, reporting trends and SLA breaches, and escalating to team and train Product Managers/Product Owners - Monitoring all GTS train helpdesk queues for level 2 & level 3 alerts - Working with GTS train helpdesk queue owners to ensure knowledge transfer and improve first-contact resolution and effective service introduction - Collaborating with trains on release management improvements and feeding back business concerns or lessons learned from incidents caused by releases

Qualifications: - Experienced service management professional - ITIL V3 Foundation / Intermediate qualifications - Experience within ITIL-aligned environments and implementing ITSM standards - Track record of leading continual service improvement (CSI) plans - Strong relationship management, written and verbal communication, analytical and problem-

Together is seeking a Service Delivery Manager to ensure the delivery of effective operational service within our Technology function. The role will actively participate in major incident management, service reviews with Tier 1 suppliers, and ensuring that the IT department meets its SLAs with the business, along with internal customer communications and stakeholder management. You will support IT Admin with invoicing, collaborate with Group Procurement on Service Relationship Management, and provide input to the Cyber & Operations Director for IT budgeting.

Typical duties include: - Supporting the GTS Service & Operations Manager with escalations regarding incidents, service requests or problems related to the GTS trains - Ticket triage across all GTS train queues, reporting trends and SLA breaches, and escalating to team and train Product Managers/Product Owners - Monitoring all GTS train helpdesk queues for level 2 & level 3 alerts - Working with GTS train helpdesk queue owners to ensure knowledge transfer and improve first-contact resolution and effective service introduction - Collaborating with trains on release management improvements and feeding back business concerns or lessons learned from incidents caused by releases

Qualifications: - Experienced service management professional - ITIL V3 Foundation / Intermediate qualifications - Experience within ITIL-aligned environments and implementing ITSM standards - Track record of leading continual service improvement (CSI) plans - Strong relationship management, written and verbal communication, analytical and problem-