EcoOnline is seeking a Senior Customer Success Manager to nurture and expand relationships with Enterprise and Mid-Market customers. This hybrid London-based role is part of a fast-paced, collaborative team responsible for ensuring customers successfully adopt and grow with EcoOnline's transformative SaaS platform. Responsibilities include account mapping to understand business strategy, identifying stakeholders, collecting and delivering management information, lifecycle management from onboarding to renewal, and developing shared roadmaps to deliver greater value and revenue growth for key accounts. You will manage contracts and renewals, handle finance inquiries and invoicing escalations, process purchase order escalations, and conduct quarterly and biannual client review meetings. You will identify upsell and cross-sell opportunities, support the sales process to maximize net revenue retention, contribute to product development roadmaps, and assist with go-to-market strategy. Requirements: 5+ years in a similar SaaS role with strong Key Account Management (2+ years), consultative solution selling experience, proficiency with Microsoft Office and Dynamics CRM, and a proven ability to influence and manage relationships with C-suite stakeholders. EcoOnline offers a range of global benefits and is an equal-opportunity employer.

EcoOnline is seeking a Senior Customer Success Manager to nurture and expand relationships with Enterprise and Mid-Market customers. This hybrid London-based role is part of a fast-paced, collaborative team responsible for ensuring customers successfully adopt and grow with EcoOnline's transformative SaaS platform. Responsibilities include account mapping to understand business strategy, identifying stakeholders, collecting and delivering management information, lifecycle management from onboarding to renewal, and developing shared roadmaps to deliver greater value and revenue growth for key accounts. You will manage contracts and renewals, handle finance inquiries and invoicing escalations, process purchase order escalations, and conduct quarterly and biannual client review meetings. You will identify upsell and cross-sell opportunities, support the sales process to maximize net revenue retention, contribute to product development roadmaps, and assist with go-to-market strategy. Requirements: 5+ years in a similar SaaS role with strong Key Account Management (2+ years), consultative solution selling experience, proficiency with Microsoft Office and Dynamics CRM, and a proven ability to influence and manage relationships with C-suite stakeholders. EcoOnline offers a range of global benefits and is an equal-opportunity employer.