Experian is seeking a Senior Customer Success Manager for the UK Data Quality (EDQ) Customer Success team to maintain relationships with existing clients. This role combines account management, customer success, and commercial skills to maximize client value, retention, and growth. Responsibilities include delivering and exceeding retention targets; rolling three-month forecasts; developing relationships with key stakeholders at client organisations, including executives and end users; understanding a client’s goals and building tailored account plans; articulating the value of Experian's Data Validation and Data Management solutions; identifying cross-sell and upsell opportunities; collaborating with EDQ colleagues to drive customer satisfaction and revenue growth; using Salesforce CRM to manage daily activity; identifying and managing renewal risks; leading the resolution of client issues; contributing to EDQ's NPS and providing customer insights to inform product development, marketing, and sales strategies. Qualifications include experience in Account Management, Customer Success, or Customer Retention in a B2B environment, strong relationship management and negotiation skills, and the ability to manage renewals and growth opportunities. This is a hybrid role with approximately 40% office-based in London, United Kingdom.

Experian is seeking a Senior Customer Success Manager for the UK Data Quality (EDQ) Customer Success team to maintain relationships with existing clients. This role combines account management, customer success, and commercial skills to maximize client value, retention, and growth. Responsibilities include delivering and exceeding retention targets; rolling three-month forecasts; developing relationships with key stakeholders at client organisations, including executives and end users; understanding a client’s goals and building tailored account plans; articulating the value of Experian's Data Validation and Data Management solutions; identifying cross-sell and upsell opportunities; collaborating with EDQ colleagues to drive customer satisfaction and revenue growth; using Salesforce CRM to manage daily activity; identifying and managing renewal risks; leading the resolution of client issues; contributing to EDQ's NPS and providing customer insights to inform product development, marketing, and sales strategies. Qualifications include experience in Account Management, Customer Success, or Customer Retention in a B2B environment, strong relationship management and negotiation skills, and the ability to manage renewals and growth opportunities. This is a hybrid role with approximately 40% office-based in London, United Kingdom.