DPD UK is seeking a first-class Key Account Manager to join our Regional Customer Relationship team. This on-site role is permanent and full-time (37.5 hours per week), based in Reading, England, United Kingdom. Salary: up to £44,100 depending on experience, plus commission, a company car or cash allowance, mobile phone and laptop. About DPD UK: part of Geopost, a market leader in parcel delivery and e-commerce solutions with over £2 billion turnover; a Disability Confident and Valuable 500 employer. Role overview: Develop account plans for each customer to support revenue/contribution targets; maintain and update customer information via Salesforce; build multi-functional, multi-level relationships with customer organizations; identify and develop additional revenue opportunities within the portfolio and manage a revenue opportunity pipeline; visit and conduct exit surveys on lost DPD and DPD Local customers, maintaining regular monthly contact; liaise with Regional Customer Relationship Managers on action plans for major new business opportunities; identify and manage the resolution of customer problems to underpin long-term retention; visit existing customers to sustain revenue/contribution improvements through timely rate renewals; collaborate with internal departments to deliver operational service and identify improvement opportunities. Qualifications: demonstrable experience in account management; ability to engage with customers face-to-face and by phone; excellent communication and influencing skills; adaptability; decisive and effective decision-making under time

DPD UK is seeking a first-class Key Account Manager to join our Regional Customer Relationship team. This on-site role is permanent and full-time (37.5 hours per week), based in Reading, England, United Kingdom. Salary: up to £44,100 depending on experience, plus commission, a company car or cash allowance, mobile phone and laptop. About DPD UK: part of Geopost, a market leader in parcel delivery and e-commerce solutions with over £2 billion turnover; a Disability Confident and Valuable 500 employer. Role overview: Develop account plans for each customer to support revenue/contribution targets; maintain and update customer information via Salesforce; build multi-functional, multi-level relationships with customer organizations; identify and develop additional revenue opportunities within the portfolio and manage a revenue opportunity pipeline; visit and conduct exit surveys on lost DPD and DPD Local customers, maintaining regular monthly contact; liaise with Regional Customer Relationship Managers on action plans for major new business opportunities; identify and manage the resolution of customer problems to underpin long-term retention; visit existing customers to sustain revenue/contribution improvements through timely rate renewals; collaborate with internal departments to deliver operational service and identify improvement opportunities. Qualifications: demonstrable experience in account management; ability to engage with customers face-to-face and by phone; excellent communication and influencing skills; adaptability; decisive and effective decision-making under time