Responsibilities - Executive Engagement and Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner in digital and AI transformation. - Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes across global teams. - Strategic Success Planning: Lead the development and execution of Customer Success Plans that align with customer goals, including regular check-ins, QBRs, and strategic planning sessions to drive adoption, retention, and expansion. - Complex Program Leadership: Guide customers and internal teams through complex implementations and transformation initiatives often involving multiple partners and stakeholders. - AI and Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance strategies and operations. - Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation in partnership with account teams. - Voice of the Customer: Represent the customer internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience. - Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

Responsibilities - Executive Engagement and Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner in digital and AI transformation. - Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes across global teams. - Strategic Success Planning: Lead the development and execution of Customer Success Plans that align with customer goals, including regular check-ins, QBRs, and strategic planning sessions to drive adoption, retention, and expansion. - Complex Program Leadership: Guide customers and internal teams through complex implementations and transformation initiatives often involving multiple partners and stakeholders. - AI and Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance strategies and operations. - Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation in partnership with account teams. - Voice of the Customer: Represent the customer internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience. - Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value