Overview Atlassian allows employees to work from the office, from home, or a combination of both, providing flexible options to balance personal and professional priorities. This role is based in Paris, France, with remote work supported where legally permissible.
Overview Atlassian allows employees to work from the office, from home, or a combination of both, providing flexible options to balance personal and professional priorities. This role is based in Paris, France, with remote work supported where legally permissible.
Responsibilities - Executive Engagement and Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner in digital and AI transformation. - Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes across global teams. - Strategic Success Planning: Lead the development and execution of Customer Success Plans that align with customer goals, including regular check-ins, QBRs, and strategic planning sessions to drive adoption, retention, and expansion. - Complex Program Leadership: Guide customers and internal teams through complex implementations and transformation initiatives often involving multiple partners and stakeholders. - AI and Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance strategies and operations. - Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation in partnership with account teams. - Voice of the Customer: Represent the customer internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience. - Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value
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Responsibilities - Executive Engagement and Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner in digital and AI transformation. - Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes across global teams. - Strategic Success Planning: Lead the development and execution of Customer Success Plans that align with customer goals, including regular check-ins, QBRs, and strategic planning sessions to drive adoption, retention, and expansion. - Complex Program Leadership: Guide customers and internal teams through complex implementations and transformation initiatives often involving multiple partners and stakeholders. - AI and Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance strategies and operations. - Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation in partnership with account teams. - Voice of the Customer: Represent the customer internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience. - Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value
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Based on: Senior Principal Customer Success Manager
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