Senior Director of Customer Success at Conga will lead and manage a team of Customer Success Managers in the EMEA region for a global, complex book of business. You will drive accountability to Conga’s CS Methodology, build deep, trusted relationships with customers, and ensure the team delivers tangible business outcomes. This role requires cross-functional collaboration across Go-To-Market, Product, Services, and Support to deliver a unified approach to customer value. You will lead with strategic vision, coach and mentor teams, and create a culture of customer advocacy, retention, and growth. Conga serves thousands of customers worldwide, including Fortune 200 clients, and is committed to an inclusive, high-performance environment.

Senior Director of Customer Success at Conga will lead and manage a team of Customer Success Managers in the EMEA region for a global, complex book of business. You will drive accountability to Conga’s CS Methodology, build deep, trusted relationships with customers, and ensure the team delivers tangible business outcomes. This role requires cross-functional collaboration across Go-To-Market, Product, Services, and Support to deliver a unified approach to customer value. You will lead with strategic vision, coach and mentor teams, and create a culture of customer advocacy, retention, and growth. Conga serves thousands of customers worldwide, including Fortune 200 clients, and is committed to an inclusive, high-performance environment.