Avoma is seeking a Senior Customer Success Manager to own customer outcomes at scale. As a strategic partner, systems builder, and AI-enabled operator, you will ensure customers achieve measurable business results by leveraging data, automation, and AI to drive adoption, expansion, and retention, while helping Customer Success scale as a function.

Key responsibilities and impact: - Define, track, and deliver against clear success metrics tied to customer goals. - Use product usage data, AI insights, and customer signals to proactively identify risks and opportunities. - Ensure customers realize value quickly and consistently. - Design and implement scalable success programs using AI, automated workflows, and playbooks. - Leverage CRM and CS platforms to create a data-driven success engine. - Own the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion. - Lead business reviews focused on ROI and strategic outcomes. - Be a trusted advisor to executive stakeholders. - Translate customer conversations and feedback into actionable product insights. - Influence product, GTM, and positioning with data-backed input. - Build scalable processes and playbooks for a growing CS team. - Thrive in ambiguity and define what “great” looks like. - Contribute to a culture of ownership, speed, and outcomes.

What success looks like: - Customers achieve clear ROI with Avoma. - High net revenue retention driven by expansion and retention. - Reduced time-to-value and onboarding friction. - Scalable systems that enable you to manage more customers without sacri

Avoma is seeking a Senior Customer Success Manager to own customer outcomes at scale. As a strategic partner, systems builder, and AI-enabled operator, you will ensure customers achieve measurable business results by leveraging data, automation, and AI to drive adoption, expansion, and retention, while helping Customer Success scale as a function.

Key responsibilities and impact: - Define, track, and deliver against clear success metrics tied to customer goals. - Use product usage data, AI insights, and customer signals to proactively identify risks and opportunities. - Ensure customers realize value quickly and consistently. - Design and implement scalable success programs using AI, automated workflows, and playbooks. - Leverage CRM and CS platforms to create a data-driven success engine. - Own the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion. - Lead business reviews focused on ROI and strategic outcomes. - Be a trusted advisor to executive stakeholders. - Translate customer conversations and feedback into actionable product insights. - Influence product, GTM, and positioning with data-backed input. - Build scalable processes and playbooks for a growing CS team. - Thrive in ambiguity and define what “great” looks like. - Contribute to a culture of ownership, speed, and outcomes.

What success looks like: - Customers achieve clear ROI with Avoma. - High net revenue retention driven by expansion and retention. - Reduced time-to-value and onboarding friction. - Scalable systems that enable you to manage more customers without sacri