On-site IT Support Engineer role based in Dubai, United Arab Emirates. BlackStone eIT is seeking a dedicated IT Support Engineer to provide first- and second-level technical support for end users, resolve hardware and software issues, and ensure the efficient operation of IT systems. Responsibilities include installing, configuring, maintaining, and troubleshooting desktops, laptops, printers, scanners, and other IT equipment; supporting Microsoft Windows operating systems and business applications; managing user accounts, permissions, email accounts, and access rights; troubleshooting network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP; monitoring and maintaining IT infrastructure, servers, and network devices; installing software updates and security patches; responding to service requests and incidents through the ticketing system within defined SLAs; escalating complex issues to senior engineers or vendors as needed; supporting virtualization environments such as VMware and Hyper-V; assisting with backup, recovery, and disaster recovery procedures; maintaining accurate incident records, solutions, and asset inventory; supporting cybersecurity initiatives by implementing security policies and best practices; preparing technical documentation, user guides, and knowledge base articles; coordinating with third-party vendors for hardware repairs and software support. Requirements include a minimum of 3 years of IT Support/Technical Support/Service Desk or Infrastructure Support experience, a Bachelor's degree in Computer Science or Information Technolog

On-site IT Support Engineer role based in Dubai, United Arab Emirates. BlackStone eIT is seeking a dedicated IT Support Engineer to provide first- and second-level technical support for end users, resolve hardware and software issues, and ensure the efficient operation of IT systems. Responsibilities include installing, configuring, maintaining, and troubleshooting desktops, laptops, printers, scanners, and other IT equipment; supporting Microsoft Windows operating systems and business applications; managing user accounts, permissions, email accounts, and access rights; troubleshooting network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP; monitoring and maintaining IT infrastructure, servers, and network devices; installing software updates and security patches; responding to service requests and incidents through the ticketing system within defined SLAs; escalating complex issues to senior engineers or vendors as needed; supporting virtualization environments such as VMware and Hyper-V; assisting with backup, recovery, and disaster recovery procedures; maintaining accurate incident records, solutions, and asset inventory; supporting cybersecurity initiatives by implementing security policies and best practices; preparing technical documentation, user guides, and knowledge base articles; coordinating with third-party vendors for hardware repairs and software support. Requirements include a minimum of 3 years of IT Support/Technical Support/Service Desk or Infrastructure Support experience, a Bachelor's degree in Computer Science or Information Technolog