Exclaimer is seeking a results-driven Channel Account Manager to grow our partner network in London, United Kingdom, with a remote-first approach. This role focuses on partner success, expansion ARR, renewals performance, and delivering an exceptional partner experience. The CAM will collaborate with Account Executives to progress and close partner-sourced opportunities, qualify deals, and own all Expansion ARR across the partner portfolio. Key responsibilities include managing day-to-day relationships with partners, driving onboarding, enablement, certification, and NFR activation; leading partner business reviews and performance check-ins; improving partner productivity and driving adoption of PRM tools; and meeting expansion ARR targets by region/segment. Other duties include registering and qualifying partner-sourced opportunities, guiding partners to progress active deals, and working with the AE team to close new partner-sourced opportunities. You will maintain high standards of responsiveness and quality by meeting SLA targets (first response within 4 business hours and resolution within 48 hours) and proactively addressing partner issues to keep case hygiene above 95%. You will aim to deliver a consistently positive partner experience reflected in CSAT scores of 90% or higher, lead onboarding and activation programs within 30 days, promote adoption of PRM resources, and collaborate with partners to optimise renewals and reduce manual intervention year over year. Additional focus areas include improving partner retention (GRR) and Net Promoter Score (NPS). The ideal

Exclaimer is seeking a results-driven Channel Account Manager to grow our partner network in London, United Kingdom, with a remote-first approach. This role focuses on partner success, expansion ARR, renewals performance, and delivering an exceptional partner experience. The CAM will collaborate with Account Executives to progress and close partner-sourced opportunities, qualify deals, and own all Expansion ARR across the partner portfolio. Key responsibilities include managing day-to-day relationships with partners, driving onboarding, enablement, certification, and NFR activation; leading partner business reviews and performance check-ins; improving partner productivity and driving adoption of PRM tools; and meeting expansion ARR targets by region/segment. Other duties include registering and qualifying partner-sourced opportunities, guiding partners to progress active deals, and working with the AE team to close new partner-sourced opportunities. You will maintain high standards of responsiveness and quality by meeting SLA targets (first response within 4 business hours and resolution within 48 hours) and proactively addressing partner issues to keep case hygiene above 95%. You will aim to deliver a consistently positive partner experience reflected in CSAT scores of 90% or higher, lead onboarding and activation programs within 30 days, promote adoption of PRM resources, and collaborate with partners to optimise renewals and reduce manual intervention year over year. Additional focus areas include improving partner retention (GRR) and Net Promoter Score (NPS). The ideal