Uniguest is seeking a Remote Technical Support Representative to serve as a trusted technical expert for customers across the United States in a 24/7/365 environment. This fully remote role will involve troubleshooting Windows PCs, networking issues, and Uniguest software, guiding customers to solutions with patience and professionalism.
What You'll Do: - Deliver friendly, professional technical support via phone and remote tools - Troubleshoot Windows PCs, networking issues, and Uniguest software - Diagnose technical problems and guide customers to successful resolutions - Collaborate with teammates to resolve complex issues and share knowledge - Create a positive customer experience with every interaction
Uniguest is seeking a Remote Technical Support Representative to serve as a trusted technical expert for customers across the United States in a 24/7/365 environment. This fully remote role will involve troubleshooting Windows PCs, networking issues, and Uniguest software, guiding customers to solutions with patience and professionalism.
What You'll Do: - Deliver friendly, professional technical support via phone and remote tools - Troubleshoot Windows PCs, networking issues, and Uniguest software - Diagnose technical problems and guide customers to successful resolutions - Collaborate with teammates to resolve complex issues and share knowledge - Create a positive customer experience with every interaction
What You'll Bring: - Experience troubleshooting Windows PCs, hardware issues, and printers - Knowledge of networking concepts (routers, switches, IP addressing, wired/wireless) - Strong verbal and written communication; able to explain technical concepts clearly - Excellent problem-solving and multi-tasking in a fast-paced environment - Self-motivation to work independently while collaborating with a remote team - Willingness to learn new products, systems, and tools - Experience with CRM systems (Salesforce preferred), ticketing systems, remote support tools, SharePoint, Microsoft Office - Linux experience a plus - Education: High school diploma required; associate degree a plus - Industry certifications (CompTIA A+, Network+, MCP) preferred - Proficiency with Windows, macOS, Microsoft Office, Adobe Reader
What We Offer: - Competitive benefits package; Medical, Denta
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Technical Support Representative
See how this role matches your resume
Sign in to get an AI match score and personalized feed.
What You'll Bring: - Experience troubleshooting Windows PCs, hardware issues, and printers - Knowledge of networking concepts (routers, switches, IP addressing, wired/wireless) - Strong verbal and written communication; able to explain technical concepts clearly - Excellent problem-solving and multi-tasking in a fast-paced environment - Self-motivation to work independently while collaborating with a remote team - Willingness to learn new products, systems, and tools - Experience with CRM systems (Salesforce preferred), ticketing systems, remote support tools, SharePoint, Microsoft Office - Linux experience a plus - Education: High school diploma required; associate degree a plus - Industry certifications (CompTIA A+, Network+, MCP) preferred - Proficiency with Windows, macOS, Microsoft Office, Adobe Reader
What We Offer: - Competitive benefits package; Medical, Denta
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Technical Support Representative
See how this role matches your resume
Sign in to get an AI match score and personalized feed.
© 2026 JobMatcher. Все права защищены.
© 2026 JobMatcher. Все права защищены.
