About 1Kosmos: 1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Our platform provides passwordless authentication and identity verification to reduce fraud and simplify identity management at scale. We are trusted by government, telecom, retail, banking, and tech organizations, and are expanding our federal footprint to support mission-critical use cases.
Role Overview: We are seeking a Customer Success Manager (CSM) for the federal government sector. The CSM will ensure adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform. You will work with federal program stakeholders, security/compliance teams, and internal Implementation, Product, and Support teams to deliver onboarding, support, and expansion outcomes. This is a 6-month contract with strong potential to convert to a full-time role based on performance and program growth.
About 1Kosmos: 1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Our platform provides passwordless authentication and identity verification to reduce fraud and simplify identity management at scale. We are trusted by government, telecom, retail, banking, and tech organizations, and are expanding our federal footprint to support mission-critical use cases.
Role Overview: We are seeking a Customer Success Manager (CSM) for the federal government sector. The CSM will ensure adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform. You will work with federal program stakeholders, security/compliance teams, and internal Implementation, Product, and Support teams to deliver onboarding, support, and expansion outcomes. This is a 6-month contract with strong potential to convert to a full-time role based on performance and program growth.
Key Responsibilities: - Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption. - Drive user engagement and manage project milestones through onboarding, enablement, and early usage. - Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers). - Ensure delivery aligns with security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63). - Partner with Implementations to track timelines, proactively identify risks, and remove blockers. - Monitor usage, identify adoption gaps, and lead regular business reviews. - Advocate for customer needs
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Key Responsibilities: - Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption. - Drive user engagement and manage project milestones through onboarding, enablement, and early usage. - Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers). - Ensure delivery aligns with security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63). - Partner with Implementations to track timelines, proactively identify risks, and remove blockers. - Monitor usage, identify adoption gaps, and lead regular business reviews. - Advocate for customer needs
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Based on: Customer Success Manager
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