Technical Support Engineer – Dell Compute (PowerEdge & Modular) in Ireland is responsible for diagnosing and resolving hardware and software issues across Dell PowerEdge Rack, Tower, and Modular MX server platforms for enterprise B2B customers. The role acts as the first point of contact, performing remote diagnostics, coordinating parts dispatches, and ensuring timely resolution within SLA commitments, with on-site hardware replacement coordinated when required. You will use Dell diagnostic tools such as iDRAC, Lifecycle Controller, SupportAssist Enterprise, and Dell online diagnostics to identify root causes and drive resolutions; you will document all customer interactions and collaborate with escalation teams to resolve complex issues and contribute to the knowledge base. Essential requirements include foundational server hardware knowledge (CPUs, memory, drives, RAID, power, cooling), basic Windows Server and Linux experience, networking fundamentals, strong analytical and communication skills. Desirable qualifications include hands-on experience with Dell PowerEdge and iDRAC/OpenManage Enterprise, and relevant certifications (CompTIA Server+, CompTIA A+, Dell Certified, or Microsoft/Linux). Dell Technologies is an equal opportunity employer and offers a work environment free of discrimination and harassment.

Technical Support Engineer – Dell Compute (PowerEdge & Modular) in Ireland is responsible for diagnosing and resolving hardware and software issues across Dell PowerEdge Rack, Tower, and Modular MX server platforms for enterprise B2B customers. The role acts as the first point of contact, performing remote diagnostics, coordinating parts dispatches, and ensuring timely resolution within SLA commitments, with on-site hardware replacement coordinated when required. You will use Dell diagnostic tools such as iDRAC, Lifecycle Controller, SupportAssist Enterprise, and Dell online diagnostics to identify root causes and drive resolutions; you will document all customer interactions and collaborate with escalation teams to resolve complex issues and contribute to the knowledge base. Essential requirements include foundational server hardware knowledge (CPUs, memory, drives, RAID, power, cooling), basic Windows Server and Linux experience, networking fundamentals, strong analytical and communication skills. Desirable qualifications include hands-on experience with Dell PowerEdge and iDRAC/OpenManage Enterprise, and relevant certifications (CompTIA Server+, CompTIA A+, Dell Certified, or Microsoft/Linux). Dell Technologies is an equal opportunity employer and offers a work environment free of discrimination and harassment.