Securitas Group is looking for a Solutions-Oriented and Responsible Support Engineer who will be the first-line technical support, provide professional services including on-site support and system upgrades, and deliver technical training for the company’s resellers and customers. The role involves managing, maintaining, and troubleshooting IT infrastructure and databases and has a strong understanding of how different systems interact and support business operations. The team and, more importantly, this role will provide support, training, documentation, and professional services across the Nordic region and supports global operations for the Unison product line. The role also performs testing, evaluations, documentation development, and supports enhancement of new and existing products and solutions.

Responsibilities - Manage support cases from intake through resolution. - Deliver technical and user training to employees, partners, resellers, and customers. - Administer support portals and product catalogs. - Perform testing, beta testing, and maintain manuals and technical documentation. - Provide on-site support and upgrades as part of professional services. - Support product quality, customer migrations, and future product requirements. - Act as a technical advisor in complex projects and drive resolution of product defects.

Requirements - You have a genuine interest in IT infrastructure and several years of experience working with networking, server and client environments, virtualization technologies, and Microsoft SQL Server. You thrive in an environment where you

Securitas Group is looking for a Solutions-Oriented and Responsible Support Engineer who will be the first-line technical support, provide professional services including on-site support and system upgrades, and deliver technical training for the company’s resellers and customers. The role involves managing, maintaining, and troubleshooting IT infrastructure and databases and has a strong understanding of how different systems interact and support business operations. The team and, more importantly, this role will provide support, training, documentation, and professional services across the Nordic region and supports global operations for the Unison product line. The role also performs testing, evaluations, documentation development, and supports enhancement of new and existing products and solutions.

Responsibilities - Manage support cases from intake through resolution. - Deliver technical and user training to employees, partners, resellers, and customers. - Administer support portals and product catalogs. - Perform testing, beta testing, and maintain manuals and technical documentation. - Provide on-site support and upgrades as part of professional services. - Support product quality, customer migrations, and future product requirements. - Act as a technical advisor in complex projects and drive resolution of product defects.

Requirements - You have a genuine interest in IT infrastructure and several years of experience working with networking, server and client environments, virtualization technologies, and Microsoft SQL Server. You thrive in an environment where you