Indoor Account Manager — on-site in Stoke-on-Trent, United Kingdom. Salary up to £27k depending on experience. You will proactively manage an existing customer base of around 800 customers, each spending up to £700 per week, building strong relationships to retain loyalty and develop each account through sales and high-level service. Key responsibilities include contacting customers via multiple methods in line with a predefined contact matrix, developing account plans to support revenue targets, maintaining information in Salesforce and other systems, building multi-functional relationships with customer organizations, identifying and developing additional revenue opportunities within the portfolio, maintaining a revenue opportunity pipeline, monitoring profitability to ensure accounts trade within acceptable levels, resolving customer problems to secure long-term retention, and completing annual price increases for all accounts. You will collaborate with the sales teams to onboard accounts in line with company policies and trading agreements. Qualifications include experience in Account Management / Customer Relationship Management, strong communication and influencing skills, ability to engage with customers over phone and email, and proficiency in Microsoft Office/Google Suite and Salesforce. A positive, proactive approach, resilience, and adaptability are essential, along with attention to detail and good organizational skills.

Indoor Account Manager — on-site in Stoke-on-Trent, United Kingdom. Salary up to £27k depending on experience. You will proactively manage an existing customer base of around 800 customers, each spending up to £700 per week, building strong relationships to retain loyalty and develop each account through sales and high-level service. Key responsibilities include contacting customers via multiple methods in line with a predefined contact matrix, developing account plans to support revenue targets, maintaining information in Salesforce and other systems, building multi-functional relationships with customer organizations, identifying and developing additional revenue opportunities within the portfolio, maintaining a revenue opportunity pipeline, monitoring profitability to ensure accounts trade within acceptable levels, resolving customer problems to secure long-term retention, and completing annual price increases for all accounts. You will collaborate with the sales teams to onboard accounts in line with company policies and trading agreements. Qualifications include experience in Account Management / Customer Relationship Management, strong communication and influencing skills, ability to engage with customers over phone and email, and proficiency in Microsoft Office/Google Suite and Salesforce. A positive, proactive approach, resilience, and adaptability are essential, along with attention to detail and good organizational skills.