TP is seeking a German-speaking Customer Support Specialist to join a fast-growing digital advertising team in Barcelona. You will support live providers in Google Local Services Ads, act as a digital advertising expert, resolve complex escalations, ensure content compliance, and drive provider success. Responsibilities include leading verification operations (licenses, insurance, business credentials), managing escalations with professionalism, monitoring for policy compliance, analyzing provider performance to drive improvements, overseeing onboarding, and serving as a regional authority on verification standards. The ideal candidate has a C2 level in German and English, extensive experience in customer service and stakeholder engagement, strong communication, analytical, and organizational skills, the ability to work autonomously, a Bachelor's degree in Business or related field, and 2+ years in legal compliance, trust & safety, or verification with knowledge of local legislation. Familiarity with home services industries (e.g., plumbing, electrical). Desirable skills: process improvement, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship. This is a full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses. Additional benefits include referral program, relocation package, private health insurance, ongoing skill development, clear career growth opportunities, an engaging work environment, and access to a prime office locat

TP is seeking a German-speaking Customer Support Specialist to join a fast-growing digital advertising team in Barcelona. You will support live providers in Google Local Services Ads, act as a digital advertising expert, resolve complex escalations, ensure content compliance, and drive provider success. Responsibilities include leading verification operations (licenses, insurance, business credentials), managing escalations with professionalism, monitoring for policy compliance, analyzing provider performance to drive improvements, overseeing onboarding, and serving as a regional authority on verification standards. The ideal candidate has a C2 level in German and English, extensive experience in customer service and stakeholder engagement, strong communication, analytical, and organizational skills, the ability to work autonomously, a Bachelor's degree in Business or related field, and 2+ years in legal compliance, trust & safety, or verification with knowledge of local legislation. Familiarity with home services industries (e.g., plumbing, electrical). Desirable skills: process improvement, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship. This is a full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses. Additional benefits include referral program, relocation package, private health insurance, ongoing skill development, clear career growth opportunities, an engaging work environment, and access to a prime office locat