Bitdefender, a cybersecurity leader, is seeking an Endpoint Security Support Engineer to deliver high-quality Level 2 technical assistance to enterprise customers worldwide in accordance with SLA terms. The engineer will act as a liaison between customers and Bitdefender, handling email, phone, and ticket support and coordinating remote sessions to troubleshoot reported issues. You will collaborate with software testing and development teams, escalate issues when needed, and contribute to enterprise deployment projects. Responsibilities include delivering expert deployment support for Bitdefender Enterprise solutions, documenting progress, building strong customer relationships, and proposing procedural improvements. The ideal candidate has at least two years of professional technical support experience, strong Windows and Windows Server administration skills, basic Linux/Unix administration, virtualization (VMware ESXi, Hyper-V), TCP/IP networking, and knowledge of endpoint security. English fluency is required; proficiency in French, Spanish, or German is a plus. A degree in Computer Science or Engineering is preferred. This role requires rotating shifts to cover 24x7 support.

Bitdefender, a cybersecurity leader, is seeking an Endpoint Security Support Engineer to deliver high-quality Level 2 technical assistance to enterprise customers worldwide in accordance with SLA terms. The engineer will act as a liaison between customers and Bitdefender, handling email, phone, and ticket support and coordinating remote sessions to troubleshoot reported issues. You will collaborate with software testing and development teams, escalate issues when needed, and contribute to enterprise deployment projects. Responsibilities include delivering expert deployment support for Bitdefender Enterprise solutions, documenting progress, building strong customer relationships, and proposing procedural improvements. The ideal candidate has at least two years of professional technical support experience, strong Windows and Windows Server administration skills, basic Linux/Unix administration, virtualization (VMware ESXi, Hyper-V), TCP/IP networking, and knowledge of endpoint security. English fluency is required; proficiency in French, Spanish, or German is a plus. A degree in Computer Science or Engineering is preferred. This role requires rotating shifts to cover 24x7 support.