Mercier Consultancy Group is seeking a Czech-speaking Customer Support Specialist to join on-site in Sofia, Bulgaria. You will provide high-quality technical and general assistance to Czech-speaking clients via phone, email, and live chat, ensuring customer satisfaction and adherence to QA standards. Responsibilities include resolving inquiries with empathy, documenting interactions in the CRM, collaborating with cross-functional teams to resolve issues, and acting as a brand ambassador with deep product knowledge. Requirements include native or fluent Czech; valid EU passport; previous experience in customer support is preferred but not required; strong problem-solving skills; multitasking ability; and the capacity to work in a fast-paced environment; and availability to work on-site in Sofia. Benefits include a competitive salary package, fully paid training, comprehensive health insurance, relocation support, a monthly performance bonus, and opportunities for career development. How to apply: submit your CV via our application process.

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Specialist to join on-site in Sofia, Bulgaria. You will provide high-quality technical and general assistance to Czech-speaking clients via phone, email, and live chat, ensuring customer satisfaction and adherence to QA standards. Responsibilities include resolving inquiries with empathy, documenting interactions in the CRM, collaborating with cross-functional teams to resolve issues, and acting as a brand ambassador with deep product knowledge. Requirements include native or fluent Czech; valid EU passport; previous experience in customer support is preferred but not required; strong problem-solving skills; multitasking ability; and the capacity to work in a fast-paced environment; and availability to work on-site in Sofia. Benefits include a competitive salary package, fully paid training, comprehensive health insurance, relocation support, a monthly performance bonus, and opportunities for career development. How to apply: submit your CV via our application process.