Customer Support Advisor – on-site in Newcastle-under-Lyme, United Kingdom

Bally's Intralot is a newly formed company combining Intralot and Bally's International Interactive, delivering lottery solutions and iGaming services across digital online gaming, lottery, iLottery, and sports betting. As a Customer Support Advisor, you will deliver world-class service to players across the UK, Ireland, Europe and additional international markets. You will handle inquiries via email and live chat, with occasional outbound calls, and you will move between markets and brands during your shift, using real-time translation tools when needed. You do not need to speak a second language yourself; fluent written English and the ability to adapt tone to different audiences are essential. You may be required to make outbound calls to resolve complex issues.

A core responsibility is managing LIVE KYC (Know Your Customer) verifications to ensure a smooth onboarding experience and first-contact resolution. Since verification requirements differ by territory, you will learn what each market expects and apply the correct process.

We are seeking a proactive problem-solver who delivers service excellence and brings an authentic personality to every interaction, reflecting our fun and engaging workplace.

Shifts will range from 7:00am to 2:00am, Monday to Sunday.

What you’ll be doing: - Serve as the primary contact for players across our digital platforms and territories, using real-time translation tools to handle multiple multilingual conversations. - Communicate with players via live chat and

Customer Support Advisor – on-site in Newcastle-under-Lyme, United Kingdom

Bally's Intralot is a newly formed company combining Intralot and Bally's International Interactive, delivering lottery solutions and iGaming services across digital online gaming, lottery, iLottery, and sports betting. As a Customer Support Advisor, you will deliver world-class service to players across the UK, Ireland, Europe and additional international markets. You will handle inquiries via email and live chat, with occasional outbound calls, and you will move between markets and brands during your shift, using real-time translation tools when needed. You do not need to speak a second language yourself; fluent written English and the ability to adapt tone to different audiences are essential. You may be required to make outbound calls to resolve complex issues.

A core responsibility is managing LIVE KYC (Know Your Customer) verifications to ensure a smooth onboarding experience and first-contact resolution. Since verification requirements differ by territory, you will learn what each market expects and apply the correct process.

We are seeking a proactive problem-solver who delivers service excellence and brings an authentic personality to every interaction, reflecting our fun and engaging workplace.

Shifts will range from 7:00am to 2:00am, Monday to Sunday.

What you’ll be doing: - Serve as the primary contact for players across our digital platforms and territories, using real-time translation tools to handle multiple multilingual conversations. - Communicate with players via live chat and