Essential Duties and Responsibilities: - Respond to incoming customer emails or calls in a professional and courteous manner. - Provide accurate and timely information regarding service, orders, pricing, products, and more. - Resolve issues for Jacent's merchandisers via phone and email. - Handle customer complaints and feedback professionally, aiming to turn negative experiences into positive ones. - Navigate NetSuite and other customer support platforms to access relevant information and transaction history. - Escalate complex or unresolved issues to appropriate teams or supervisors while maintaining ownership of the customer's concern. - Keep accurate records of inquiries and resolutions in NetSuite. - Contribute to a positive team environment by fostering open communication and collaboration. - Understand and demonstrate safe work practices to ensure a safe work environment. - Comply with all company policies and procedures. - Complete special projects and other duties as assigned by

Essential Duties and Responsibilities: - Respond to incoming customer emails or calls in a professional and courteous manner. - Provide accurate and timely information regarding service, orders, pricing, products, and more. - Resolve issues for Jacent's merchandisers via phone and email. - Handle customer complaints and feedback professionally, aiming to turn negative experiences into positive ones. - Navigate NetSuite and other customer support platforms to access relevant information and transaction history. - Escalate complex or unresolved issues to appropriate teams or supervisors while maintaining ownership of the customer's concern. - Keep accurate records of inquiries and resolutions in NetSuite. - Contribute to a positive team environment by fostering open communication and collaboration. - Understand and demonstrate safe work practices to ensure a safe work environment. - Comply with all company policies and procedures. - Complete special projects and other duties as assigned by