Customer & Business Support Representative is a key contact for customers seeking assistance with inquiries, orders, and concerns related to Jacent's products and services. This role handles incoming emails and calls, provides accurate information about service, orders, pricing, products, and more, resolves issues, and ensures a positive customer experience. The position also assists Jacent's remote merchandising team, generates reports, performs data entry, and supports a variety of other office duties. The ideal candidate will possess exceptional communication and problem-solving skills.
Customer & Business Support Representative is a key contact for customers seeking assistance with inquiries, orders, and concerns related to Jacent's products and services. This role handles incoming emails and calls, provides accurate information about service, orders, pricing, products, and more, resolves issues, and ensures a positive customer experience. The position also assists Jacent's remote merchandising team, generates reports, performs data entry, and supports a variety of other office duties. The ideal candidate will possess exceptional communication and problem-solving skills.
Essential Duties and Responsibilities: - Respond to incoming customer emails or calls in a professional and courteous manner. - Provide accurate and timely information regarding service, orders, pricing, products, and more. - Resolve issues for Jacent's merchandisers via phone and email. - Handle customer complaints and feedback professionally, aiming to turn negative experiences into positive ones. - Navigate NetSuite and other customer support platforms to access relevant information and transaction history. - Escalate complex or unresolved issues to appropriate teams or supervisors while maintaining ownership of the customer's concern. - Keep accurate records of inquiries and resolutions in NetSuite. - Contribute to a positive team environment by fostering open communication and collaboration. - Understand and demonstrate safe work practices to ensure a safe work environment. - Comply with all company policies and procedures. - Complete special projects and other duties as assigned by
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Essential Duties and Responsibilities: - Respond to incoming customer emails or calls in a professional and courteous manner. - Provide accurate and timely information regarding service, orders, pricing, products, and more. - Resolve issues for Jacent's merchandisers via phone and email. - Handle customer complaints and feedback professionally, aiming to turn negative experiences into positive ones. - Navigate NetSuite and other customer support platforms to access relevant information and transaction history. - Escalate complex or unresolved issues to appropriate teams or supervisors while maintaining ownership of the customer's concern. - Keep accurate records of inquiries and resolutions in NetSuite. - Contribute to a positive team environment by fostering open communication and collaboration. - Understand and demonstrate safe work practices to ensure a safe work environment. - Comply with all company policies and procedures. - Complete special projects and other duties as assigned by
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Based on: Customer Support Representative
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