JEFFNET is seeking a highly skilled Technical Support Specialist to join our customer service team in Ashland, Oregon, United States. This remote-only position provides timely technical assistance to customers via phone, email, and chat, and involves diagnosing and resolving software and hardware issues, documenting resolutions, and collaborating with development and engineering teams to escalate complex problems. The successful candidate will stay up-to-date with JEFFNET products and industry trends, contribute to technical support documentation and FAQs, and demonstrate excellent problem-solving and communication skills. A proven background in technical support or a technology environment is required, with the ability to work independently or as part of a cross-functional team. Benefits include a retirement plan (401k, IRA), paid time off, and training and development opportunities.

JEFFNET is seeking a highly skilled Technical Support Specialist to join our customer service team in Ashland, Oregon, United States. This remote-only position provides timely technical assistance to customers via phone, email, and chat, and involves diagnosing and resolving software and hardware issues, documenting resolutions, and collaborating with development and engineering teams to escalate complex problems. The successful candidate will stay up-to-date with JEFFNET products and industry trends, contribute to technical support documentation and FAQs, and demonstrate excellent problem-solving and communication skills. A proven background in technical support or a technology environment is required, with the ability to work independently or as part of a cross-functional team. Benefits include a retirement plan (401k, IRA), paid time off, and training and development opportunities.