Senior Customer Success Manager, Partnerships

Partner company

RemotePosted August 4, 2026

About the role

Senior Customer Success Manager, Partnerships (Remote, United States)

We are seeking a strategic, results-oriented Senior Customer Success Manager focused on partnerships to own and grow a strategic partner ecosystem. This remote-first role is based in the United States and involves managing relationships with shared-service providers, reseller networks, and multiple stakeholders. You will act as a trusted advisor, align business goals with technical capabilities, and drive long-term partner success.

Senior Customer Success Manager, Partnerships

Partner company

RemotePosted August 4, 2026

About the role

Senior Customer Success Manager, Partnerships (Remote, United States)

We are seeking a strategic, results-oriented Senior Customer Success Manager focused on partnerships to own and grow a strategic partner ecosystem. This remote-first role is based in the United States and involves managing relationships with shared-service providers, reseller networks, and multiple stakeholders. You will act as a trusted advisor, align business goals with technical capabilities, and drive long-term partner success.

Responsibilities

Own the success, retention, and expansion of strategic partner accounts; serve as the primary relationship owner for executive and technical stakeholders.
Lead business reviews, account planning, and success planning sessions to align partner objectives with platform capabilities and long-term growth opportunities.
Develop a deep understanding of partner environments, operational needs, and how automation solutions support their business and customer outcomes.
Support reseller operations by coordinating deal registration, pricing assistance, issue escalation, enablement activities, and day-to-day partner needs.
Partner with internal teams including Sales, Product, Professional Services, Marketing, and Support to ensure partner priorities are understood and addressed.
Drive retention and expansion strategies by monitoring adoption trends, identifying risks, and proactively developing solutions before renewal challenges arise.
Use CRM and customer success platforms to maintain accurate account information, health tracking, stakeholder

Responsibilities

Own the success, retention, and expansion of strategic partner accounts; serve as the primary relationship owner for executive and technical stakeholders.
Lead business reviews, account planning, and success planning sessions to align partner objectives with platform capabilities and long-term growth opportunities.
Develop a deep understanding of partner environments, operational needs, and how automation solutions support their business and customer outcomes.
Support reseller operations by coordinating deal registration, pricing assistance, issue escalation, enablement activities, and day-to-day partner needs.
Partner with internal teams including Sales, Product, Professional Services, Marketing, and Support to ensure partner priorities are understood and addressed.
Drive retention and expansion strategies by monitoring adoption trends, identifying risks, and proactively developing solutions before renewal challenges arise.
Use CRM and customer success platforms to maintain accurate account information, health tracking, stakeholder

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