Based in West Palm Beach, Florida, United States, ServiceNow is seeking a Manager, People Operations (Total Rewards and Talent) to lead a team of Global People Care Associates, Specialists, and regional Team Leads responsible for delivering high-quality HR operational services across compensation, benefits, and broader People Operations. You will partner closely with Compensation, Benefits, Payroll, HR Technology, and Global People COEs to operationalize programs, deliver complex employee lifecycle transactions, and continuously improve the employee experience through operational excellence.

You will provide leadership for a growing operational organization that delivers scalable, compliant, and customer-focused HR services while driving process standardization, automation, and governance. Working with Global People stakeholders, you will translate strategic initiatives into operational execution, ensuring services are delivered efficiently, accurately, and consistently with a strong focus on employee experience and quality.

Key Responsibilities - People Leadership: Lead, coach, develop, and manage performance of Global People Care Associates, Specialists, and regional Team Leads; foster accountability, collaboration, innovation, continuous learning, and a customer-first mindset. - HR Operations Leadership: Oversee day-to-day operational delivery across Compensation, Benefits, and broader Global People Operations; ensure readiness for Open Enrollment, Annual Compensation Review, bonus processing, year-end activities, and other enterprise-wide programs. - Operational Excel

Based in West Palm Beach, Florida, United States, ServiceNow is seeking a Manager, People Operations (Total Rewards and Talent) to lead a team of Global People Care Associates, Specialists, and regional Team Leads responsible for delivering high-quality HR operational services across compensation, benefits, and broader People Operations. You will partner closely with Compensation, Benefits, Payroll, HR Technology, and Global People COEs to operationalize programs, deliver complex employee lifecycle transactions, and continuously improve the employee experience through operational excellence.

You will provide leadership for a growing operational organization that delivers scalable, compliant, and customer-focused HR services while driving process standardization, automation, and governance. Working with Global People stakeholders, you will translate strategic initiatives into operational execution, ensuring services are delivered efficiently, accurately, and consistently with a strong focus on employee experience and quality.

Key Responsibilities - People Leadership: Lead, coach, develop, and manage performance of Global People Care Associates, Specialists, and regional Team Leads; foster accountability, collaboration, innovation, continuous learning, and a customer-first mindset. - HR Operations Leadership: Oversee day-to-day operational delivery across Compensation, Benefits, and broader Global People Operations; ensure readiness for Open Enrollment, Annual Compensation Review, bonus processing, year-end activities, and other enterprise-wide programs. - Operational Excel