Operations Team Lead
On-sitePosted 29 июля 2026 г.
About the role
Overview: The Operations Team Lead reports to the Manager of Operations and partners with the operations team at Tersus to lead a group of operations associates and drive the success of our brand partners. This role requires both hands-on leadership and the ability to step back to assess and optimize processes as the business grows. The position is physically demanding and requires collaboration across the organization.
Responsibilities
Success Metrics:
- Provide leadership and strategic direction to frontline teams through direct management, ensuring consistent operational standards, performance management, and team development.
- Execute the team's processes to meet monthly goals for Tersus and our partners.
- Create accountability by clearly communicating expectations and ensuring delivery.
- Lead by example and coach team members to maximize performance and development.
- Use internal tools and develop best practices to track employee performance, hours, and adherence to the Employee Handbook.
- Maintain daily communication with your manager and team members on a daily basis.
- Uphold a high level of professionalism, empathy, and adaptability in a changing environment.
- Operational/Team Performance: Daily and weekly production goals met or exceeded; tasks completed with high accuracy and adherence to quality standards; measurable improvements in efficiency and productivity over time.
- Leadership and Development: Coaching and clear expectations; associate growth and readiness for expanded responsibilities.
- Operational Impact: Consistent daily workflow with minimal
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Based on: Operations Team Lead
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