Join Lounge by Zalando as a Junior CRM Operations Manager and help power the customer engagement engine behind our daily campaigns. This role involves hands-on configuration, testing, and deployment of multi-channel campaigns to millions of members across European markets, using Braze and Contentful to deliver email, push notifications, in-app messaging, and content cards. You will contribute to moving our operations toward a highly automated, self-service model while maintaining quality and accuracy across languages and devices.

Join Lounge by Zalando as a Junior CRM Operations Manager and help power the customer engagement engine behind our daily campaigns. This role involves hands-on configuration, testing, and deployment of multi-channel campaigns to millions of members across European markets, using Braze and Contentful to deliver email, push notifications, in-app messaging, and content cards. You will contribute to moving our operations toward a highly automated, self-service model while maintaining quality and accuracy across languages and devices.