Remote role based in Portugal for a Customer Support Officer. CXM Group is a regulated global fintech group established in 2015, offering institutional liquidity and trading platforms to clients worldwide. This position reports to the Head of Customer Support and is responsible for ensuring a smooth, positive experience for clients who trade on our platforms. Responsibilities include managing communications across live chat, email, and phone; identifying client needs to deliver high-quality support; handling inquiries from new leads and existing clients; providing timely and accurate assistance within defined timeframes; maintaining and updating CRM records; coordinating with internal departments to investigate and resolve issues; following up with clients and scheduling callbacks to ensure complete resolution; working both independently and as part of a team; and adhering to SOPs and company policies. Requirements: proven experience in customer support or client service; Forex trading or financial markets background is a strong advantage; excellent command of English and native Portuguese (spoken and written); proficiency with Microsoft Office; strong communication and problem-solving skills; ability to work under pressure and meet tight deadlines; flexibility to work rotating shifts (morning, afternoon, night). Benefits include a competitive salary with KPI bonus, night shift allowance, growth opportunities, and a collaborative team.

Remote role based in Portugal for a Customer Support Officer. CXM Group is a regulated global fintech group established in 2015, offering institutional liquidity and trading platforms to clients worldwide. This position reports to the Head of Customer Support and is responsible for ensuring a smooth, positive experience for clients who trade on our platforms. Responsibilities include managing communications across live chat, email, and phone; identifying client needs to deliver high-quality support; handling inquiries from new leads and existing clients; providing timely and accurate assistance within defined timeframes; maintaining and updating CRM records; coordinating with internal departments to investigate and resolve issues; following up with clients and scheduling callbacks to ensure complete resolution; working both independently and as part of a team; and adhering to SOPs and company policies. Requirements: proven experience in customer support or client service; Forex trading or financial markets background is a strong advantage; excellent command of English and native Portuguese (spoken and written); proficiency with Microsoft Office; strong communication and problem-solving skills; ability to work under pressure and meet tight deadlines; flexibility to work rotating shifts (morning, afternoon, night). Benefits include a competitive salary with KPI bonus, night shift allowance, growth opportunities, and a collaborative team.