Customer Success Manager, eInvoicing (French-speaking) – Sofia, Bulgaria. This role focuses on our most strategic accounts in accounts payable and works with internal teams to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation's e-invoicing services, ensuring customers realize the full value of these solutions. The successful candidate will cultivate a positive customer reference and expand the customer's usage of Tungsten Automation Corporation solutions.

Key responsibilities: - Become an expert in customer use cases, needs, and business outcomes to proactively identify how our products and services can support their journey. - Provide feedback on product enhancements and potential new country requirements for Product Management. - Serve as the service delivery expert, ensuring profiles align with customer-defined project and business goals. - Drive adoption and value of Tungsten Automation Corporation solutions, maximize customer satisfaction, and convert customers into promoters. - Act as the voice of the customer internally, providing insights on how Tungsten Automation Corporation can better serve its customers. - Collaborate with the sales team on account strategy and define the customer vision to maximize investment. - Monitor operational performance against KPIs to ensure services are delivered within contract parameters; coordinate resources to restore satisfaction. - Educate and train customer contacts on service operations to maximize use of the network. - Manage ongoing operational aspects o

Customer Success Manager, eInvoicing (French-speaking) – Sofia, Bulgaria. This role focuses on our most strategic accounts in accounts payable and works with internal teams to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation's e-invoicing services, ensuring customers realize the full value of these solutions. The successful candidate will cultivate a positive customer reference and expand the customer's usage of Tungsten Automation Corporation solutions.

Key responsibilities: - Become an expert in customer use cases, needs, and business outcomes to proactively identify how our products and services can support their journey. - Provide feedback on product enhancements and potential new country requirements for Product Management. - Serve as the service delivery expert, ensuring profiles align with customer-defined project and business goals. - Drive adoption and value of Tungsten Automation Corporation solutions, maximize customer satisfaction, and convert customers into promoters. - Act as the voice of the customer internally, providing insights on how Tungsten Automation Corporation can better serve its customers. - Collaborate with the sales team on account strategy and define the customer vision to maximize investment. - Monitor operational performance against KPIs to ensure services are delivered within contract parameters; coordinate resources to restore satisfaction. - Educate and train customer contacts on service operations to maximize use of the network. - Manage ongoing operational aspects o