Lenovo is hiring a Service Delivery Manager for Digital Workplace Solutions (DWS) in North America. Based in Morrisville, North Carolina, this customer-facing role reports to the Senior Manager, Service Management Office and is responsible for the successful delivery, governance, and operational management of one or more strategic customer accounts, ensuring service commitments are consistently achieved while fostering strong customer relationships.

Key responsibilities: - Serve as the primary service management contact for assigned customer accounts and build trusted relationships with operational leaders, executives, and business contacts. - Lead regular governance meetings, service reviews, operational reviews, and executive business reviews. - Ensure customer concerns, risks, and escalations are addressed proactively and resolved in a timely manner. - Own service governance, monitor performance against contractual commitments, SLAs, KPIs, and objectives. - Drive cross-functional collaboration to ensure service delivery meets commitments; provide accurate reporting and visibility into program health. - Lead incident and escalation management, coordinate cross-functional response teams, perform root-cause analysis, and implement corrective actions. - Identify opportunities to improve service quality and efficiency; drive automation and AI-enabled capabilities where appropriate. - Partner with account leadership and finance to manage revenue, margins, and cost; monitor scope, risks, and changes. - Coordinate with project managers and delivery teams to support transformati

Lenovo is hiring a Service Delivery Manager for Digital Workplace Solutions (DWS) in North America. Based in Morrisville, North Carolina, this customer-facing role reports to the Senior Manager, Service Management Office and is responsible for the successful delivery, governance, and operational management of one or more strategic customer accounts, ensuring service commitments are consistently achieved while fostering strong customer relationships.

Key responsibilities: - Serve as the primary service management contact for assigned customer accounts and build trusted relationships with operational leaders, executives, and business contacts. - Lead regular governance meetings, service reviews, operational reviews, and executive business reviews. - Ensure customer concerns, risks, and escalations are addressed proactively and resolved in a timely manner. - Own service governance, monitor performance against contractual commitments, SLAs, KPIs, and objectives. - Drive cross-functional collaboration to ensure service delivery meets commitments; provide accurate reporting and visibility into program health. - Lead incident and escalation management, coordinate cross-functional response teams, perform root-cause analysis, and implement corrective actions. - Identify opportunities to improve service quality and efficiency; drive automation and AI-enabled capabilities where appropriate. - Partner with account leadership and finance to manage revenue, margins, and cost; monitor scope, risks, and changes. - Coordinate with project managers and delivery teams to support transformati