Customer Success Manager – eInvoicing

Job purpose The Customer Success Manager for eInvoicing (CSM) works with our most strategic AP customers and cross-functional teams to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation's e-invoicing services, ensuring customers realize the full value of these solutions. The objective is to achieve positive references from customers and continual growth of the customer's Tungsten Automation Corporation solutions footprint by aligning customer objectives with a clear success plan and monitoring progress. The CSM collaborates across Professional Services, Technical Support, Products, Marketing, and Sales to ensure a satisfied and referenceable customer.

Key responsibilities - Become an expert in customer use cases, needs, and business outcomes to proactively identify how our eInvoicing products and services can support the customer journey. - Provide high-value feedback for product enhancements and potential new markets. - Serve as the customer’s service delivery expert, ensuring configurations align with project and business goals. - Drive adoption and best practices across the customer journey to maximize value and convert customers into advocates. - Represent the voice of the customer internally to help Tungsten Automation Corporation better serve its clients. - Collaborate with the sales team on account strategy and align customer vision to maximize investment. - Monitor KPIs to ensure services are delivered within contract parameters; a

Customer Success Manager – eInvoicing

Job purpose The Customer Success Manager for eInvoicing (CSM) works with our most strategic AP customers and cross-functional teams to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation's e-invoicing services, ensuring customers realize the full value of these solutions. The objective is to achieve positive references from customers and continual growth of the customer's Tungsten Automation Corporation solutions footprint by aligning customer objectives with a clear success plan and monitoring progress. The CSM collaborates across Professional Services, Technical Support, Products, Marketing, and Sales to ensure a satisfied and referenceable customer.

Key responsibilities - Become an expert in customer use cases, needs, and business outcomes to proactively identify how our eInvoicing products and services can support the customer journey. - Provide high-value feedback for product enhancements and potential new markets. - Serve as the customer’s service delivery expert, ensuring configurations align with project and business goals. - Drive adoption and best practices across the customer journey to maximize value and convert customers into advocates. - Represent the voice of the customer internally to help Tungsten Automation Corporation better serve its clients. - Collaborate with the sales team on account strategy and align customer vision to maximize investment. - Monitor KPIs to ensure services are delivered within contract parameters; a